Refund policy
Return & Refund Policy
Last Updated: [July 24, 2026]
At StreamFlow, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns on eligible items within 30 days of the delivery date.
To qualify for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and original components.
- Be accompanied by proof of purchase or your order number.
Items that do not meet these requirements may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
- Gift cards
- Downloadable digital products
- Clearance or final sale items (if applicable)
- Products showing signs of misuse, modification, or accidental damage
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We'll work with you to provide a replacement, exchange, or refund when appropriate.
How to Start a Return
To request a return:
- Contact our support team through our Contact page or by email.
- Include your order number and the reason for your return.
- Wait for return authorization and instructions before sending your item.
Returns sent without prior authorization may not be accepted.
Refunds
Once your return has been received and inspected, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Depending on your bank or payment provider, refunds may take 5–10 business days to appear on your statement.
Return Shipping
Unless the item is damaged, defective, or sent in error, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless required by law or the return is due to our error.
Exchanges
If you receive a defective or damaged product, please contact us and we'll help arrange a replacement when appropriate.
Order Changes & Cancellations
Orders begin processing quickly. If you need to change or cancel your order, contact us as soon as possible.
While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has entered processing or shipped.
Contact Us
If you have any questions about returns or refunds, please contact us.
StreamFlow
Email: support@streamflow.com
Response Time: 1–2 business days